I had a lovely conversation with a very 'pleasant' person in Newcastle 🤣🤣 Upshot is, no new box. She told me I needed an engineer out as they don't mail them out because they are so expensive. I queried when this expensively ridiculous policy changed, to be told it was always thus. I told her not to bother as I've had my fill waiting in all day for engineers who never turn up.
I asked her how come a moderator on here was able to have my last replacement box mailed out, along with a returns bag for my old knackered box. She said she knew what she was doing and the mod who helped me out was wrong to do so as they weren't allowed to. I told her I know of others who have very recently had replacement Pro boxes mailed out and she said that wasn't true. With that, and while I was still chatting to her, she said her goodbyes and hung up.
So, a wee lesson for the mods from the call centre guys, learn how to do your job properly 🤣🤣
