Pro box, IPTV

[Hunter2660]

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@Thrxn02wrote:

how i would love to have channels in the 800's , via IP only goes to 726(radio solent Dorset)

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That's odd, there should be extra channels via IP, 800 onward. Perhaps it's related to your location issue.

[Thrxn02]

Hi Darrendev

Any update on this issue yet, still receiving South West regional programmes here in Hampshire???

[DarrenDev]

Sorry for the lack of updates Rob. I chased them again this morning, and apparently they're still struggling to find a way to fix this - the system used to determine your address currently has no way to differentiate between your previous address and your current one.
They thought they had a solution, but it didn't work.

They've promised to put this investigation back to the top of their list to dig further.

[Thrxn02]

Thanks for the update. 

if i  ordered a new Broadband line and TV  service would i have the same issue?

why dont  you cancel and renew TV service?

struggling to understand why other options aren’t being tried, does  everyone in Hampshire get South West programmes via IP Tv ?

[DarrenDev]

The issue isn't with your current location - others in your area will be working OK. The issue is that your account has your old address and new address, but the system that determines your IP channels can't tell which one is the current one.
I'll ask whether there's an option to just remove your old address from the system completely.

[DarrenDev]

OK, so the good news is that the system has now been fixed - no-one else should see this error anymore when moving home.

The bad news is that they still need to manually clean up your account @Thrxn02 - this should hopefully be corrected tomorrow.

[Thrxn02]

Hi DarrenDev
factory reset and still same result, new box sent yesterday to old cornwall address ( with old house name i changed about 5 years ago)
i guess data misalignment ao where hampering resolution!!!!!

[DarrenDev]

Arrgh, I wish you'd messaged me first before calling in - there are many different parts of BT, and the helpdesk won't have known anything about what we've been doing to fix your account.
For your account, it turns out your new address doesn't exist on some of our systems. Last update I had was they were still trying to manually correct it.

[Thrxn02]

Hi 

Any fix on the horizon, contract due to renew this week and i'm still getting south west programmes here in Hampshire ,7 months after moving from cornwall.

[DarrenDev]

Your account is an absolute mess @Thrxn02 - services wrong, multiple addresses, and notes on your account suggesting that there may be an ongoing investigation into your issues ... but then no open faults recorded.
Can I ask you to please send me an email at tv.apps@bt.com providing your BT account number, and I'll use that as the basis to open a fault to check the other faults.

Worst case scenario, I can give you an option to manually select your TV region straight away, whilst the data issues are sorted.