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Message 41 of 48

Re: Pro box rebooting

Just a quick reminder - this is still being investigated as a top priority. It hasn't been fixed yet. It will be announced here when more is known.
1,006 Views
Message 42 of 48

Re: Pro box rebooting

@DarrenDev  Are you able to tell us if the root cause has been identified yet? Your previous update (message 30) suggests that was still being investigated.

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977 Views
Message 43 of 48

Re: Pro box rebooting

Don't know I'm afraid - I'm not involved in the discussions, so haven't heard any of the technical chat. All I'm seeing is business summaries.
Anonymous
Not applicable
968 Views
Message 44 of 48

Re: Pro box rebooting

Thanks for the update Darren.

 

I'm currently sticking with 433. In addition to the issues already mentioned I keep getting a Dolby Atmos notification in the corner of the screen. Evidence they the stream is somewhat inconsistent.

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Message 45 of 48

Re: Pro box rebooting

As the box software was updated yesterday I did set a  partial recording  (ie after  Southampton match had started) today on 465  using the app . Better than all other recent attempts on old software   , I got 1   Hour 11 minutes  with the recording ending in the second minute of stoppage time so still missed the end of match. again as box was unattended at this time I cannot say whether it restarted or not.

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Message 46 of 48

Re: Pro box rebooting

Yes, that was about the time my box rebooted. Definitely an improvement over the last couple of weeks.

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Message 47 of 48

Re: Pro box rebooting

Funnily enough my box rebooted deep into injury time on Ch465 too. However, I didn’t think to mention it on here as I happened to be pressing the red button at the time and thought it was just me. Up until then I was thinking that the problem had been resolved.

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Message 48 of 48

Re: Pro box rebooting

Same for me - during injury time. Managed to sort by changing channel. So not a full reboot. I was recording the F1 qualifying at the time, and that stopped recording when Ch465 went down.

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