Last Friday 27th Oct lost TV guide and still have the problem one week later under instruction I have carried out the following
router and BT TV box restarted and factory reset on TV box and Connected using Ethernet cable
Saturday 28th Oct replacement TV box has same issue
Monday 30th Oct Engineer home visit he confirmed it was TV platform issue
Escalated with customer complaint 1st Nov waiting for technical team to call me Apparently 5 day wait for technical support when client has no TV channels or recording
no TV channel's for 1 week
anyone help ?