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Re: BT TV Box Pro All channels, guide and recordings gone

Last Friday 27th Oct  lost TV guide and still have the problem one week later under instruction I have carried out the following 

router and BT TV box restarted and factory reset on TV box and Connected using Ethernet cable

Saturday 28th Oct replacement TV box has same issue 

Monday 30th Oct Engineer home visit he confirmed it was TV platform issue 

Escalated with customer complaint 1st Nov waiting for technical team to call me Apparently 5 day wait for technical support when client has no TV channels or recording 

no TV channel's for 1 week 

anyone help ?

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