ITV Hub not working on DTR-T2110

[Gbrown831]

Any ideas why 2 different boxes, models DTR-T2110, have lost access to all Apps and streaming services?

Tried a manual update, also a full reset. Cannot get them to work for 2 weeks now.

[zulu17]

Hi @Gbrown831  I've moved your post to its own thread.

The DTP-T2110  are the BT retail boxes so I am presuming you are not currently an EETV subscriber.

If i understand correctly at least one of your boxes was functioning normally just over two weeks ago ?

Your issue potentially could come down to how your box(es) are recognised by Youview so which broadband ISP are you connected to ? Also do you using any VPN s ? What errors messages do you get or what do you experience when you attempt to access the apps ?

What does function normally  on your box(es)  - just Freeview viewing/recording ?

[Gbrown831]

Hello, 

My apologies for the delay, I hadn't seen your reply.

Yes, it's an older version, not on EETV. No VPN in use, just standard broadband plugged in.

I don't generally get any error messages,  the apps are just ignored.

Though yes, I get standard TV and record function only.

[Peter_W]

Thanks for explaining that for us, @Gbrown831.

Could you please describe exactly what happens when you try to view these apps?

Is it just a case that you select it and nothing loads?

Also did both boxes lose access simultaneously, 

Peter

[Gbrown831]

Hello, 

Yes, they both stopped working at the same time and as you say, you click on the links and nothing happens.

Regards

[Michael_D]

Thanks @Gbrown831.

If updating and carrying out a full reset hasn't worked on either TV box, I'd recommend getting in touch with our tech guides so they can have a look into this further for you.

Michael

[Russ72]

My BT DTR 2110 YouView Box (Retail Version) has recently developed this problem following a software update. I have TalkTalk as my ISP and the box is running on the TalkTalk TV skinned version of YouView. Everything is working as normal except that EVERY App (with the exception of Netflix) briefly tries to load but then crashes back to the live TV picture. I think it is most likely to be a software issue, but unsure whether it is of BT, TalkTalk or YouView origin.

Component Software 3.9.30 (c62a1e)

Manufacturer Software 32.164.0

Platform Config 4928(fb0ef9c9)

ISP Config 2502011

[zulu17]

Hi @Russ72 

Can I ask if you have tried selecting a BBc programme from the EPG that is available  on demand.  Ie if you go to a previous  day on the EPG for say BBC 1 most programmes other than News and Breakfast  should have an option  to play on demand.  If you select  one of these programme to play does it succeed in launching  iPlayer  or at what point does it fail.  Purpose here is to see if you get same problem from launch of iPlayer  from the EPG . 

The probable  next step would be to do a maintenance  mode reset using the buttons on the box selecting the keeping recordings  options. This should refresh you box software and effectively reinstall all the apps. Are you familiar with doing such a reset  ?

[Russ72]

Hi, Thanks for your feedback. I have just tried the catch up function on BBC & non-BBC channels and they do the same thing, i.e. try to start but crash out back to live TV. For the moment I'm not keen to do a Maintenance Mode reset as I believe that would wipe all my recordings, and the original poster said he had done a factory reset with no change to the problem.

[zulu17 · Accepted solution]

@Russ72 

For that box various  maintenance modes options exist including those that preserve and those that delete recordings. Eg

1. Switch the box off and then back on again. A red light should appear on the front panel.
2. Press and hold the down arrow button on top of your box for five seconds until you see 'Enter Maintenance Mode Y/N' at the bottom of the screen. When you see this, press the standby/power button.
3. After a few seconds you'll see the 'Maintenance Mode' menu. Choose and select Factory reset, keep recordings using the arrow buttons. This option will allow you to keep your recordings, scheduled recordings and any personal settings you've made to favourites and playlists. 

If you're still having problems, you can try to reset your box using the following steps, however you will lose any recordings.

1. Choose the Factory reset, delete recordings option - this type of reset will delete your recordings and any scheduled recordings. You'll also lose any personal settings you've made to favourites and playlists
2. The reset will take a few minutes
3. Once done, you'll see the first-time set-up screens. Just follow the on-screen instructions to complete the reset.

as detailed  ( when selecting the appropriate box image) in this 

https://www.bt.com/help/tv/fix-a-problem/tv-boxes/how-do-i-reset-my-bt-tv-box-