<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
May sound like a daft question but are you sure you are pressing the Red Record button rather than the other Red button which is part of the Red, Green, Yellow, Blue set of buttons?
