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Message 1 of 2

Recordings deleted

Box prompted an upgrade this morning. After completing it searched for TV channels again, and most importantly deleted ALL recordings that we had. Any help/advice? 

Thanks 

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Message 2 of 2

Re: Recordings deleted

Hi @Northernsoul65  sorry to hear the recordings are gone.

Which BT bv box is it and roughly how old is it ?

Such incidents do  get reported on the forums occasionally.

Sometime a box might startup in maintenance mode - this (to me )suggests that the box has failed to launch the Youview application from the hard drive probably due to a hard drive corruption.

Your experience seems to be when a software update is being rolled out, Some updates are pretty straightforward whereas others may require quite a lot of hard disc activity. Suspect that a problem occured and the data that should have been preserved couldn't be and the box effectively required setting up again.

 

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