Recordings show as recording but are 0 secs long

[Ylyurga]

Programmes which show up as recording are zero secs long when replaying. All has been fine until this last week. 

[Midnight_Voice]

@Ylyurga 

What device?

if a Box Pro, then try Settings/Factory Reset/Factory Reset (Keep Recordings).

If the issue continues though, then you may have disc corruption, which will need a full Factory Reset 😢

[Ylyurga · Accepted solution]

Thank you. The programmes have appeared without the reset and they are fully recorded. Wierd.

[Midnight_Voice]

@Ylyurga  

Keep your eye on it, maybe even try that reset, keep recordings. What you are seeing - both the disappearance and the reappearance - are symptomatic of index corruption.

[zulu17]

@Ylyurga  may I ask whether  this issue occurred  only when deciding  to play a recording  that was currently recording on the box , ie the recording  was still in progress or whether  it also occurred  on recordings already completely ?

[Ylyurga]

It did occur when looking at a recording that was still recording. It has never been an issue before.

[Ylyurga]

Thank you.

[Leanne_T]

Morning @Ylyurga 

Thanks for coming to the community. 

Please let us know if this happens again with the recordings. 

Have a great day 🙂

Leanne.