Remote control suddenly stopped working

[LT103]

Remote was working fine. Went upstairs and came back down to it not working. At this point volume still working but nothing else. I tried resetting/pairing remote (home + 9, home + 7) now volume stopped working too. 
have tried rebooting box but no change.

Remote still flashes when pressed but not doing anything with tv

any ideas?

[rbz5416]

New batteries?

[LT103]

No, batteries are new and it’s still lighting up when I press it

[Katie_B]

Hi @LT103. 

Have you tried taking the batteries out and putting them back into the remote?

Katie