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Message 1 of 4

Remote not working after factory reset of BT TV Box

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I undertook a factory reset of my BT TV Box and now I am stuck on the 'Start Set Up' page.  The box won't respond to my remote control so I can't press on start set up.

I have inserted new batteries and tried pairing the remote again by pressing the Home and 9 buttons together until the purple light flashed 3 times.  I have also tried the Home and 7 buttons together as this was suggested somewhere else.

Does anyone have any other suggestions?

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Message 2 of 4

Re: Remote not working after factory reset of BT TV Box

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If by any chance you have an old model remote or universal remote kicking around, the Pro Box also responds to the old Humax IR code set.

Otherwise pulling the plug for a while seems to resolve a few oddities.

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Message 3 of 4

Re: Remote not working after factory reset of BT TV Box

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How did you sort this out in the end? I'm having the same issue now.

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Message 4 of 4

Re: Remote not working after factory reset of BT TV Box

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