Remote stopped controlling LG TV since EE update!

[NickWeb]

I have a BT TV Pro box with the Bluetooth remote. All worked fine controlling my LG OLED TV (volume and mute) until the EE update.

Now it is very random; some key presses are not registered at all, and some appear to ‘stick’ until the same button is pressed again. Mute hardly ever works (but it does occasionally). 

The mini box remote has the same issue. Original TV and Apple TV remotes work fine.

I’m going back to Sky in January, so I’m not too fussed, but if anyone has any ideas I’d appreciate it. 

[NeilO]

Hi @NickWeb Thanks for posting, I'm sorry you've been having trouble with your EE TV remote since the update. Please follow the steps on this link to check the battery charge and if required reset the remote. 

Let me know if that helps?

Thanks

Neil

[NickWeb]

Didn’t help. 

[NeilO]

Hi, @NickWeb thanks for giving that a go, I'll send you a private message so you can get in touch with your details and we'll ask our TV experts to take a look.

Thanks

Neil

[NickWeb]

No thanks, I’d rather keep this public so other people may benefit.

Like I said, I’m leaving next month, so not worried. 

[NeilO]

@NickWeb I understand, however, to help we will need your details to enable us to do diagnostic checks. Once we find the solution we can post this to help others.

Cheers

Neil

[NickWeb]

Just tried the remote this morning and it now works fine. I haven’t changed anything. 

[RobbieMac · Accepted solution]

Thanks for posting back @NickWeb

I am glad the remote is working again for you.

All the best,

Robbie