Sky recording errors

[w2pixel]

Anyone else having issues with recordings on Sky, on Monday all my series recordings were wrong, the thumbnails showed the correct show, but when I tried to play the recordings it was the show after the ones I recorded. I cancelled all the scheduled recordings, and reset them, and updated the software, but same thing happened on Tuesday, I'm assuming it's to do with BST ending, but it's a complete pain to have to record shows an hour before the ones I want. The EPG seems right, so the error doesn't appear to be that 

[zulu17]

Hi @w2pixel  can you confirm which TV Box you are using ?

[w2pixel]

It's an old DTRT2100

[Leanne_T]

Hi there @w2pixel 

Thanks for coming back to the community. 

If you're recordings are incorrect and this has happened twice, please get in touch with our broadband tech guides and they can get this looked info for you. 

Leanne.

[w2pixel]

No help from that link, just did another factory reset and now the EPG for Sky Witness is an hour out, showing FBI at 8pm tonight when it is actually on at 9pm, I assume this is what is causing the wrong recordings and that isn't something I can fix on my end.

[Brucemeister5]

There is definitely a problem here. We have a Pro tv box and have a series link to record FBI on Sky Witness HD in the early hours of Thursday morning. This morning’s recording is for The Rookie Feds, the programme immediately before it in the EPG, although the thumbnail for the recording tells me that it is FBI.

[Brucemeister5]

Our series link recording for Portrait Artist of the Year on Sky Showcase HD last night recorded the correct programme.

[w2pixel]

That was one of the recordings I had messed up along with FBI most wanted earlier this week, weirdly the series record just kicked in at 8pm recording the wrong programme again, I guess we'll have to record the following programme until they fix the EPG , Sky Atlantic is getting the right programmes as is Alibi,  the only error I've had that wasn't on Sky Witness was Revival on Sky Max

[Brucemeister5]

It’s a weird one. The only programme that I have had mess up is FBI from this morning. We’ve just watched it on catch up on the NOW app. I have recorded plenty of NBA from Sky Sports over the weekend since the clocks went back and they were all fine. 

[w2pixel]

Looking at the EPG for Sky Witness it's still an hour off, experimented with recording a couple of things today, and the only way to get what I want is to do a single episode record of whatever is on after the show I want. Nothing else will work til they fix the EPG