The simple answer is. I dont have a clue as ive asked hundreds of times and cant get an answer. Ive been promised a call back about 20 times and keep getting ignored. My account has been messed up so many times and changed that no one has a clue. I was changed new deal 3 weeks ago and i think it was still bt, but this deal was messed up. Next day transfereed to EE and promised 2 mini boxes, however this order was messed up and my tech visit cancelled for second time. Took 3 weeks and 18 hours calls to get my Netflix, Now tv, Hd back up and running, however after this i was transferred to someone to tell me if my box will be compatible and when im getting boxes and tech visit. The person couldnt tell me and said she would call me back, but didnt since last thursday. Ive since phoned again twice and been told my account is locked and need tech to look again ( for about the 10th time). I still dont have discovery plus access either. Horrendous experience. Ombudsman next call as im disabled with hearing problems. Maybe im easier for BT to ignore.
