TV box goes through factory reset every time it’s switched on

[Sparker2]

Every day I switch the tv box on it goes through a factory rest before starting- not had it longer than 6 months - used to switch on off on no problem!

[zulu17]

Hi @Sparker2 

Is this  a box  supplied by BT on loan as part of a BT TV or EE TV package? If so reporting the fault to BT seems the obvious root to getting a replacement.

If it is not a BT TV package supplied box  and was acquired privately do you have any warranty from the supplier ?

Which box model is it ?

Also when you say it goes through a factory reset  what actually happens when you switch it on .

eg do you get the maintenance mode screen presented to you with choice of options or does it simply launch into a reset ?

Are you entirely certain it is a factory reset and not recurring attempts to do a box update ?

[Les-Gibson · Accepted solution]

In addition to the post by @zulu17 .

Are you sure it isn't just a power management setting? the recommended setting is 'Smart'

[Sparker2]

How would I find out?

[Sparker2]

Found it thank you