It sounds like the box is in a bad state then. Can I ask you to please try a maintenance mode reset as follows:
- Turn the power off and then on using the switch found on the back of your box. A red light should appear on the front.
- Press and hold the down arrow button on the top of the box for 5 seconds until you see Enter Maintenance Mode Y/N (Y:POWER) prompt. The box light will turn blue.
- Press the YouView button on the top of the box.
- The box should now enter maintenance mode.
- Choose your preferred option and follow the on screen instructions.
The "keep recordings" option first (if you have recordings you want to keep). If that still doesn't help then try "delete recordings".
If that doesn't help then it's likely that the hardware has failed. If you still have an EE TV subscription then give us a call and we'll replace it.
