Tv Error message

[seantopbloke]

How do I deactivate the weak Tv signal message box that appears across the Tv screen which keeps obscuring the Tv picture.???????

I don't need a huge message box telling I have weak signal, I can work that out for myself.!!!!!!!

[Midnight_Voice]

@seantopbloke 

You can’t stop the message, you have to solve the issue it is reporting.

Switch to IP Mode, if you have a Pro box.

Get a better TV aerial, or a signal booster.

Does your TV give a similar message if you plug the aerial into that, or use the onward connection from the YouView box?

[seantopbloke]

There is no issue. The signal is fine.

[Anonymous]

The box is reporting a weak signal.

You say the signal is fine.

The tuner in these types of boxes is nowhere near the quality of those typically used in a decent TV,  so it is entirely possible the TV can manage a weaker signal better than the box.

Conversely, boxes like these can struggle with too good a signal that then needs dialling back with an attenuator.

Your options are as outlined by @Midnight_Voice, which BT are going to insist you work through anyway before considering replacing the box which might have a fault.

Even if you are a qualified Freeview engineer with the required equipment to prove the signal is indeed fine, they will still work through a script before arranging their own engineer visit and/or sending a replacement box.

There is nothing else any of us can do, we are just customers like you.

[seantopbloke]

Basically BT would rather we complain on here rather than bother them. Companies nowadays see customer help  as a financial drain.

The fact that this message cannot be switched off would suggest a sub par product that has not been researched by BT when they decided to use it.  A simple firmware update would cure this but that costs money.

The only way customers can communicate with companies like this is to stop buying their products. Hopefully this only course of action will make the relevant people begin to consider customers like they used to.

Its a sign of the times.

[Midnight_Voice]

@seantopbloke @Anonymous 

A little wide of the mark, I think. BT and YouView have worked together since 2012, and much has been done to suit the particular requirements of BT; but turning off the weak signal indicator has never figured high on the list. Much as you can’t turn off the low fuel, low oil or low battery warnings on cars, perhaps.

But can we get some numbers here? If you turn to Settings/TV Signal Quality on the YouView box when you get this warning, what values do you see? 

If you are getting 100%/100%, with no fluctuations, then yes your box may be faulty, which you can take up with BT. But if you are getting lower figures, then your box is trying to tell you something.

Depending on the make of your TV, you may be able to get some absolute figures, as well; my LG, under Settings/Programmes/Programme Tuning & Settings/Signal Test, yields an enormous amount of information, Channel by Channel (21-69) i.e. multiplex by multiplex, with the individual LCNs each carries.

Can you report some figures back?

Oh, and can you mention any broadcast receiving  devices that let you turn the low signal warning off?

[seantopbloke]

Definitely not wide of the mark.

Its only on particular channels. And comparing a full screen message to a light on a vehicle dashboard is way off.

Clearly there is a low signal on some channels but I do not see the need to interrupt viewing with a pointless message when the signal is good enough to provide a perfectly good picture.

If the signal isn't good enough to view a channel then the viewer will be able to determine this with a simple application of common sense. 

[Midnight_Voice]

@seantopbloke 

And the devices that do let you turn this message off are?

[johandesilva]

@Midnight_Voice I know you mean well but you shouldn't be defending the system as this is a very old fashioned way of viewing the customer problem. "Computer says no" is no longer acceptable even though your right in that it is the situation many customers have to put up with because BT do not care.

Remember you can still drive a car on low fuel but imagine if this message was plastered infront of your entire windscreen instead of the dashboard. Annoying right?

This signal message is so large it disrupts the customers enjoyment of the TV program. HD signal quality is showing as low at 12 percent despite a booster that boosts single strength to 99 percent. It's just the area on a hill I am on but I can see the picture just fine apart from the message.

I will never buy a BT product again. Certainly we should not be defending the UI or the system, especially if we had some involvement in the design or other attachment. Instead focus on empathy towards the customer problem outlined really well by seantopblok.

[Midnight_Voice]

@johandesilva 

So you have a signal that is horrendously out of spec, and your box is trying to tell you this; but because it is so good at hanging on to the signal and still giving you an acceptable picture, you view the message as an annoyance and want it gone?

Perhaps the box should be made to work worse, not better?

Oh, and I’m not defending the system; I have my own list of the things that YouView do or don’t do that need remedying, many of them since 2012, many of them unforgivable.

Wont happen 😢

I’m just describing how things are, so people know these are not new things, if you want this service you have to live with them, and you can stop beating your heads against a brick wall.

I do this as a public service 😛