Updating My Bt humax box

[zulu17]

Couple of observations

@MoE1  in a thread last year you mentioned that BT supplied  a new box and you retained your old box (pre2019 supplied) . So BT may regard the (2023) supplied box as a loan box assuming you retained it.

It would be highly unusual for EE to offer a free multiroom (2nd box) option without supplying a loan EE TV Box Mini . Note that is  a current  EE offer available on EE broadband. For those remaining on BT Broadband there is no current free multiroom only chargeable options.

[MoE1]

No that was to do with my hub mate. I’m not sure where you pick that up. 

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[MoE1]

Please read again I’m now with ee as of yesterday 😃

[zulu17]

@MoE1  your post  thread last year

https://community.bt.com/t5/Bills-Packages/Equipment-return/m-p/2287714

was where you mentioned receiving a TV box.

[MoE1]

Aww omg you are absolutely right. I forgot completely and put that box unused in the cupboard. Ok so i have to find that and return it as  i am still using my old one. 😊 ok thanks for reminder on that😊 but what this has to do with my question regarding multi room on offer by ee whom I’ve joined since yesterday. They only send me a pro box only and not mini. They also said they will send me homehub 6+ which i said i already have the 6 but he said it’sa plus and much better.  But that didn’t come with the package I’ve received today either.  Surely if that’s the deal they are offering the bundle should’ve included the mini box without me specifically asking or correct me please if not??

[MoE1]

Sorry some typos😊

[Midnight_Voice]

@MoE1 

There’s Edit Reply in the three dots top right for a fair while after you first post, certainly more than a couple of minutes.

So you can fix your tpyos before they embarrass you 😛

[MoE1]

Thanks midnight. I remember that for future 😊

p.s. actually it allowed me after all this time to edit so i did. Thanks to you. 

[MoE1]

Will you be able to advise on this please? I need to know which box I now have to return to bt? How do i find out which box is held on my records with bt to ensure I’m returning the right box back as I  don’t want to get charged for sending the wrong box. I found couple of old btvision boxes one of which was given to me by a friend who moved from bt back in 2017. But now i don’t know which is which? Any idea please? Thanks

[Midnight_Voice]

@MoE1 

Every YouView box has a unique identity, in Settings/Device Information/Identifier, and possibly Serial Number there.

Ask BT what these IDs are for the box they are expecting back.

(NB: if you really have some old BT Vision, and not YouView, boxes there, a local museum may be glad of them 😛)