Will my BT-TV box stop working if I cancel EETV?

[kwaker5]

I just want a very basic TV package with the usual apps available on a TV box and the option to record, but all options now are £20+ per months for channels I do not want. If I cancel the EETV part of my BT Broadband package, will my BT box just be completely useless?  

Thanks

[Hunter2660]

The box will continue to work as a basic Freeview PVR. The apps will continue as normal without a sub in place. 

[kwaker5]

Thanks for the reply. BT told me it would no longer work. I am now wondering if they will want the box back though?

[barnpiece]

If you received the box with a BT TV contract after 13/12/2019 the box was only supplied on loan and has to be returned or you'll be charged.

They will ask for it back even if you got it before that date, but then you can keep it instead and ignore the request.

Richard

[kwaker5]

Thanks. Not sure when we got the box though. Presumably they will charge me if I don't return it though.

[Ali_A]

@kwaker5 

If you have EE broadband or TV service, we'll email you instructions to return our EE equipment.

Please send it back within 30 days, otherwise we’ll have to charge you on your final bill.

You can find more information at How do I cancel my broadband, landline or TV plan?

Ali

[kwaker5]

@Ali_A 

Would BT/EE be able to check back in their records to when I first signed up and see if I paid for the box at the time?

[gg30340]

@kwaker5 

If you had the box prior to December 2019 you do not need to send it back. If you got it after that date or had it replaced after that date you need to return it.

https://www.bt.com/help/tv/how-to-return-and-recycle-your-bt-broadband-hub-and-bt-tv-box-fo

As far as I am aware BT never sold them as a stand alone item as you needed to take out the BT package which included the box.

[Kimberlin]

@kwaker5  To be honest you’d just be better off sending the box back to BT/EE and go out and buy your own set top box if that’s what you want. You can get a second hand one for less than 20 quid or a brand new one with PVR function for less than £25. 

[Ali_A]

@kwaker5 

Customer Service team will be able to check all the details for you. Including what you would need to do if you choose to cancel your EETV. 

Ali