Youview 4K box shuts down when skipping forwards (same issue on 2 boxes now)

[Dumpster]

I don't subscribe to BTTV but have still been able to use the box as a hard drive recorder for Freeview.  A while ago I found that skipping through a recording could cause the box to crash and immediately shut down.  I got another box donated from a friend and this has been fine for a while but it's now doing the same thing.  Wondering if there is something in the latest software update because it seems odd that I get the same issue over 2 boxes.  Has anyone else come across this?

[rbz5416]

https://community.bt.com/t5/EE-TV-YouView/T4000-Fault-causing-Power-Down/td-p/2410431/

[gharlane]

This is also happening to me on two boxes, the older recently died with a hard disk failure, but was suffering from total crashes when fast forwarding through a recording. Powering up via the the remote shows BT logo and you-view screens, same as a mains power on.

BT sent me a replacement, which I then manged to cause the same crash shortly after going through the initial setup with the replacement box.

https://community.bt.com/t5/EE-TV-YouView/T4000-Fault-causing-Power-Down/td-p/2410431 is talking about what appears to be the same issue.