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Message 1 of 8

new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

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Received a new  TV box as the last one was not working.

Trying to set up the new one. but am stuck on 'Lets get started' message.

Help anyone ?

Cheers.

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Message 2 of 8

Re: new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

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The latest setup/user  guides for boxes are available at

https://www.bt.com/help/tv/getting-set-up/bt-tv-user-guides

 

were you given  a new remote /power pack or are you using those supplied with your original box.

which box is it ?

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Message 3 of 8

Re: new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

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All new equipment.

EE tv box pro

Thanks.

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Message 4 of 8

Re: new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

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To eliminate that it is a remote issue. (ie the remote is not paired and commands not being received by the box) Try reseting the remote and then pair

https://www.bt.com/help/tv/fix-a-problem/remote/which-remote-do-you-have/resetting-your-remote-contr...

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Message 5 of 8

Re: new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

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Nothing happened when I followed the instructions.

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Message 6 of 8

Re: new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

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Hello,

@NeilO @DavidM @StuartH 

Having some difficulty with a new box I have been sent.

Can't get passed 'let's get started' on the opening screen.

Any thoughts ?

Thanks.

 

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Message 7 of 8

Re: new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

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When you say "nothing happened", did you at least see the lights on the remote flash to indicate that it had reset?
What if you press the big EE button at the top of the remote? Do you see the ring around it light up? Does it turn the box off?
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Message 8 of 8

Re: new BT (EE) box - stuck on Let's get started (can't proceed past this to set it up)

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Hello Darren,

Thanks for replying. I managed to  get the new box etc working using the online help last night.

Still problems with picture interference etc, but at least I have a telly service so that's good.

Thanks.

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