554 Message rejected for policy reasons (2.1.2.3)

[FA13RID]

I have a Gmail address (@gmail.com)  that i am unable to receive emails from to my @btopenworld.com account ? It is driving me insane. I have tried sending to postmaster@btinternet.com but got no where? The gmail.com email address isn't blocked in my btopenworld.com account? and same vice versa ?

Any help or advise would be greatly appreciated.

Many thanks.

Below is the reply i got from postmaster@btinternet.com

Hi 

Thank you for contacting the binternet.com postmaster.

It looks like you are customer of the bt email service (btinternet.com, btopenworld.com, talk21.com), we’re sorry but postmaster@btinternet.com is really only for queries from external senders or other postmasters.

To get the help you need please try these links:

• use our email help pages
• try looking at our email community forums
• try our advice for handling spam and phishing, using blocked senders, safe senders or reporting spam/not spam is easy using webmail.
• or to contact us

If you are unable to send emails and are seeing rejection messages please try these steps

• check you are not sending from a VPN (virtual private network) – these IP address can be sources of spam and can be blocked
• trying using “what is my IP” in google, finding your public IP address, and checking this is associated with your ISP service provider
• If the IP address is not associated with your ISP provider, you can try restarting your router, or ensuring you connect from outside your VPN
• check if your IP is blacklisted (try searching IP blacklist in google) – if it is blacklisted you need report this to your service provider, note you cannot report non-BT IP blacklists to BT

Thank you

btinternet.com postmaster team

Sender? Check out our best practice for senders

Customer? Check out our advice for handling spam and phishing

110230:1054781

[gg30340]

When you were checking for the email address did you ensure that the gmail domain was not in your blocked list?

[FA13RID]

i have been through my blocked senders list and made sure there are no email addresses in there that are @gmail.com

I have also added the gmail email address that i am struggling with as a safe sender, still no luck?

any more thoughts as i am getting no where and need the gmail emails to come to my @btopenworld.com email address

[gg30340]

Try using @btinternet.com instead of @btopenworld.com in your email address.

As you have only mentioned that there are no gmail email addresses have you confirmed what I have previously posted about looking specifically for the gmail domain (the part after @)which could be listed. Domains that are blocked are usually found at the top of the blocked list.

[FA13RID]

thanks for your help so far, cant believe how hard this is proving to be! I have just sent an email from my @gmail.com address to my @btinternet.com address and again its been blocked for the same reasons ? i get the same message back blocked  554 Message rejected for policy reasons (2.1.2.3) on 2024/07/30 15:39:17 BST

[gg30340]

Are the emails you are sending new emails or are you forwarding an email? If the latter can you try the former.

[FA13RID]

 have tried both, have forwarded the emails have have been blocked, have sent fresh ones, have sent some with 1 attachment and some without? Just need a magic wand now!

[gg30340]

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

[DavidM]

Hi @FA13RID and welcome.

Thanks for posting about your email issue, sorry you're having trouble. I'm not sure if there is a lot we can to but I'll be happy to get our email specialists to look into this for you. Check your inbox for my message and drop me over the details.

Cheers

David