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Message 1 of 5

Accessing an email account with an old phone number

Hi

I'm trying to help my father get into his email account again, but I'm unable to do a password reset for him as it's linked to an old number he doesn't have access to anymore

Is there anyone that can help me with this ? (I have Deputyship)

 

Thanks. Nathan 

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Message 2 of 5

Re: Accessing an email account with an old phone number

do you know roughly how long ago your father accessed the account as it could have been deleted



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Message 3 of 5

Re: Accessing an email account with an old phone number

good question - I'm not sure, I guess around a year !?

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Message 4 of 5

Re: Accessing an email account with an old phone number

if more that a year since accessing the email then good probability it as has been culled for lack of use



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Message 5 of 5

Re: Accessing an email account with an old phone number

See link  about email accounts being deleted.

Why has my email address been suspended or deleted? | BT Help

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