Hi
I'm trying to help my father get into his email account again, but I'm unable to do a password reset for him as it's linked to an old number he doesn't have access to anymore
Is there anyone that can help me with this ? (I have Deputyship)
Thanks. Nathan
do you know roughly how long ago your father accessed the account as it could have been deleted
good question - I'm not sure, I guess around a year !?
if more that a year since accessing the email then good probability it as has been culled for lack of use
See link about email accounts being deleted.
Why has my email address been suspended or deleted? | BT Help