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Dawn4444
Beginner

on ‎23-10-2024 10h42

276 Views
Message 1 of 2

BT App

Hi 

My BT App wasn't working on my IPhone 12 so I deleted it and reinstalled

I now can't see any emails or folders, can anyone help

Thanks

 

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1 REPLY 1
gg30340
Distinguished Sage
Distinguished Sage

on ‎23-10-2024 13h37

235 Views
Message 2 of 2

Re: BT App

Presumably you mean the BTMail app and not the MyBT app?

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client

See link

https://www.bt.com/help/email/bt-email-products

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