BT App

[Dawn4444]

Hi 

My BT App wasn't working on my IPhone 12 so I deleted it and reinstalled

I now can't see any emails or folders, can anyone help

Thanks

[gg30340]

Presumably you mean the BTMail app and not the MyBT app?

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client

See link

https://www.bt.com/help/email/bt-email-products