BT Basic Email Features

[Rocky1]

I'm thinking of switching to another provider as the renewal price BT have offered for my  Broadband is expensive.  However I have a couple of @BTInternet addresses in use .... I understand that registering for  'Basic' email support might be the way forward but have a couple of usage questions which I'd appreciate any advice on please :

• BT help says that Basic only supports one email address, can I nominate which of my two current @btinternet addresses I want to keep? or will it let me keep two as they are both current long term in use addresses?
• I  understand that Basic only allows email access from the Web,  can I use 'forwarding' to send mail to my gmail account and hence be able to access the emails from my Mac email client?
• How long do I get to transition my email usage to another provider before BT cuts my BT  email addresses off?
• Will I loose the folders I currently have on BT mail?

Many Thanks

[licquorice]

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@Rocky1 wrote:

I'm thinking of switching to another provider as the renewal price BT have offered for my  Broadband is expensive.  However I have a couple of @BTInternet addresses in use .... I understand that registering for  'Basic' email support might be the way forward but have a couple of usage questions which I'd appreciate any advice on please :

• BT help says that Basic only supports one email address, can I nominate which of my two current @btinternet addresses I want to keep? or will it let me keep two as they are both current long term in use addresses?
• As far as I'm aware, you can continue with as many email addresses as you have currently.
• I  understand that Basic only allows email access from the Web,  can I use 'forwarding' to send mail to my gmail account and hence be able to access the emails from my Mac email client?
• Yes, you can forward the mails to a Gmail account. You can't use the Gmail client to access the mails directly though.
• How long do I get to transition my email usage to another provider before BT cuts my BT  email addresses off?
• In theory, 90 days, in practice could be longer.
• Will I loose the folders I currently have on BT mail?
• No, but you woill only be able to access them via webmail.

Many Thanks

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[gg30340]

As far as I am aware and I could be wrong, forwarding is not available in BTMail Basic.

[licquorice]

You could be right, I thought that all the webmail features were still available including forwarding, but I could well be wrong.

[JamesBand5]

From what I understand from reading this page: https://www.bt.com/help/email/bt-email-products

It suggests that you should be able to use your BT e-mail as a "Basic" address. Theoretically both should be converted to Basic if you aren't a Broadband customer (or don't subscribe to the Premium E-mail service). 

Your service would only differ in terms of the services included with "Standard", or "Premium". 

 According to the BT website, it states that "You won't be able to create new ones, but any you have will still work"

Just sharing what I've seen there. Best to confirm during any renewal/cancellation conversation with BT of course.