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Message 1 of 5

BT.Com email address keeps getting locked.

Can someone help ? My BT.com email address keeps getting locked as "It looks like someone tried to access your account" This has now happened about five or six times. Each time, I have to change my password.

Can I do anything to stop this ?

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4 REPLIES 4
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Message 2 of 5

Re: BT.Com email address keeps getting locked.

Unfortunately not. It is probably due to someone mistyping their email address and trying to access your account with their password.

 

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Message 3 of 5

Re: BT.Com email address keeps getting locked.

Hopefully, @BT can assist with resolving this problem ? Or I will need to ditch my BT email address !

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Message 4 of 5

Re: BT.Com email address keeps getting locked.

Not sure how BT can stop folks making typos, or indeed stop them trying to hack your account if that is the reason.

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Message 5 of 5

Re: BT.Com email address keeps getting locked.

Good point ! I used to work for them !

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