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Durie1
Beginner

‎22-10-2024 5h01 - edited ‎22-10-2024 5h13

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Message 1 of 2

BT Mail not sending on iPhone 14

Account mail serversAccount mail serversError messageError messageHi Folks,

I have had issues for about 3 weeks now with sending my mail from the apple mail app.  I used to use this with no issues.  I started to get issues and deleted the account from my phone and added it again.   I can receive my mail but not reply to them.

I know this is just a settings issue and I am wondering if anyone can help with these settings.  I can logon to the web and send / receive from there but not on my phone.  Mail sits in the outbox.

I have changed my password and updated it on the phone after I re-installed the account.  

Can anyone help ?

 

Thanks 

Durie1

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gg30340
Distinguished Sage
Distinguished Sage

‎22-10-2024 7h32 - edited ‎22-10-2024 7h33

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Message 2 of 2

Re: BT Mail not sending on iPhone 14

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client or email app.

See link

https://www.bt.com/help/email/bt-email-products

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