Is the BT Mail app, in its present form, fit for purpose?
In the last 2-3 years I have experienced multiple problems with using the BT Mail App.
1. Deletion of ALL my Emails on 2 occasions when on prolonged, I.e. 6-8 weeks, holidays in Portugal, following, the first time, repeated problems with BT not recognising passwords, the second time after I had had to return to the UK for a couple of days. First loss attributed by BT to hacking, a very doubtful diagnosis in view of diagnosis of the second event by several BT advisers which was that the APP was not designed for use outside the UK and was not therefore suitable for such use.
Told that deletions done to protect me, reference made to IMAP and POP regimes, which seemed irrelevant, second loss which cut off my mail occurred whilst in Gatwick Airport was attributed to Gatwick being full of hackers! One “agent” implied that since the App was free one could not expect it to work. During these discussions it became clear that mine was not the only complaint. Why does not BT make it clear on its web site that the APP is not suitable use outside the UK or perhaps once it is detected that is being used abroad, (which clearly happens), it warns the user of potential problems.
2. For some time have been experiencing .”authorising” notices on all my mobile devices when trying to log into the App, culminating this morning, the message continuing for 18 minutes. It is common to three devices but inconsistent. This morning the other two devices opened as expected. Whilst this is annoying there is another serious aspect to this problem. Apparently at random the same message appears when trying to send mail. Only found out about this by chance, normally turn away from device after pressing send button.
Yet again this morning contacted BT engineer, told that she had that morning spoken to someone else with same problem, that BT was aware of it and dealing with it but not actually solving it. Why not? She has logged it as a complaint yet again.
3. A general problem, why does BT have no E mail communication dealing with problems, but only a ‘phone system? Record keeping thus relies solely on BT, denying customers to keep their own records of problems.
Alan Seaton
