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Message 1 of 7

Bt email log in problem

I want to change my email password but I’m having trouble logging in to the email section of MyBT. When I select email, from the top line, I’m presented with a log in page which says indicates a future change to the log in process. When I try to log in using my current details, all it does is refresh the page. Has anyone else experienced this and/or has a solution?

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Message 2 of 7

Re: Bt email log in problem

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Message 3 of 7

Re: Bt email log in problem

Have done that but page continues to refresh with no indication of errors.

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Message 4 of 7

Re: Bt email log in problem

Try clearing your cookies and cache or try a different browser.

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Message 5 of 7

Re: Bt email log in problem

Ok, done that, tried Safari and chrome, same result.

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Message 6 of 7

Re: Bt email log in problem

Nothing else I can suggest so will flag your problem to the mods.

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Message 7 of 7

Re: Bt email log in problem

Hi @bayardmm

Thank you for your post and welcome back!

I am sorry for the problems you're experiencing logging into your mailbox.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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