Can't access older emails

[Oddbodkin]

As of yesterday, I can no longer scroll down to emails more than a few days old.

This means I cannot access a health critical email.

I haven't changed any settings.

What is going on?

[sweir180884]

I have exactly the same issue, that is if I can get in to the inbox now due to constant loop back to the "there's been a problem logging in page". What is going on lately? I am on an old talk21 email and seriously this used to be so good to use. You could log in quickly and emails would be there. And deleting emails was a doddle as well. Just select and press down and it would allow to you rapidly scroll. Now it is a joke. Click and hold select and then individually tap the arrow down and then click the last email you want before deleting. Why so much more difficult these days?!!!!!!

[alokjohn]

I have exactly the same problem.  There is no down arrow to click in the bottom  right hand side of the screen.    I can read only two or three days' emails.  I have a btopenworld account.   It does say on the left I have used 6 GB

[hughbetterton]

I have the same issue which occurred from Monday 3 July. With some difficulty I can access older emails on my Samsung phone but not on my laptop. Any ideas how to solve this? Thanks

[gg30340 · Accepted solution]

If you have not already tried it make sure you don't have "Conversation" view selected in the "View" settings on the right hand side. You can toggle it on/off by a single click.

[hughbetterton]

I don't have 'conversation' tag highlighted. Tried the 'view' solution - doesn't change the inbox emails on display.

[hughbetterton]

Have accessed 'sent' emails and found various contacts; then put names into 'Search in inbox' tag and the emails show up in inbox under an 'older' heading. Pretty stupid way to find stuff, methinks!!

[gg30340]

Grasping at straws.....In the settings have you tried ticking or unticking the box  "Inbox sorting"

[hughbetterton]

As if by magic, emails have returned! Hey ho!

[gg30340]

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@hughbetterton wrote:

As if by magic, emails have returned! Hey ho!

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Was that without doing anything?