Cannot send email from my iphone

[Shandy99]

Hi, all of a sudden I am unable to send  emails from my iphone for my bt mail.  I can receive but not send. When I check the sent box it says they have been sent but they are not received by anyone. I have deleted the mail box twice and re applied it but  mail is still not received by the recipients -  web mail works fine - any ideas anyone.  Apple say it is BT issue...

[gg30340]

Are you presently a BT Broadband customer or are you paying for your email through a BT Premium email account?

If neither of the above your email account may have been downgraded to a BTMail Basic account which can not be used with an email client

See link

https://www.bt.com/help/email/bt-email-products

[Shandy99]

I am a BT premium mail account holder

[gg30340]

You should give the BT Premium email Help line a call on 0808 100 6778 and get them to check that you are on Premium email and not the BTMail Basic account.