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Message 1 of 5

Creating Additional Email Address

I want to create an additional email for my BT account, i've looked at how to do this and it says i should have a "Create New Email Address" button in my managing profile, however i do not. I have read that a few people have this issue but moderators have been able to help. 

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Message 2 of 5

Re: Creating Additional Email Address

Have you presently got an active BT email address that was set up on your BT Broadband account?

Does your MyBT > Your Products > Email, Manage show that you have a BT email address and that you have used x amount out of your eleven addresses?

Have you at any point left BT Broadband since any BT email account was set up and subsequently returned to BT Broadband? 

 

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Message 3 of 5

Re: Creating Additional Email Address

It says a have 1 active email which is the one that i use. There are none in deleted either.

I haven't left and returned either.

It says i can add existing email addressing, but no button to crate a new one.

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Message 4 of 5

Re: Creating Additional Email Address

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

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Message 5 of 5

Re: Creating Additional Email Address

Hi @JackG95 I'm sorry you're unable to create a new email address, I'll send you a private message in a moment so you can contact the moderation team with your details and we'll be happy to help.

Thanks

Neil