Email Access Denied

[Pez35]

Hi,

@DanielS  appeared in a thread titled "Email Access" to be able to help @caz270 to access their email account.

I have a Btconnect.com email account and my password no longer works. This is a recent event and I have since spent many happy hours on the phone to India.  I was sent a temporary password to allow me to log in to BT.com and change my details on that account, which I did, but I still cannot access my email via MS 365 Sign-in.

This email address has been with me for 20+ years, and is embedded in many practical aspects of my life.  Losing access to it is extremely disruptive.

Can anyone help please ?

Many thanks.

[licquorice · Accepted solution]

This is the BT residential forum, you need to post on the business forum.

https://business.forums.bt.com/

[Pez35]

Ok. Thanks.

[Pez35]

Email Access Denied

Hi @DanielS .

In this thread you appeared to be able to help @caz270 to access their email account.

I was unable to migrate my account on BT.com, as I didn't have the account number.  I do now, but the migration option appears inoperative.  I am very stuck.

I have a Btconnect.com email account and my password no longer works. This is a recent event and I have since spent many happy hours on the phone to India.  I was sent a temporary password to allow me to log in to BT.com and change my details on that account, which I did, but I still cannot access my email via MS 365 Sign-in.

This email address has been with me for 20+ years, and is embedded in many practical aspects of my life.  Losing access to it is extremely disruptive.

Can anyone help please ?

Many thanks.

[licquorice]

As posted on your own thread, this is the residential forum. No-one here can help with a business email address. You need to post on the business forum.

https://business.forums.bt.com/

[Pez35]

Apologies.  I thought I had.

[Keith_Beddoe]

You have now 🙂

https://business.forums.bt.com/t5/Email-and-hosting/Email-Access-Denied/m-p/91965