Email Hacked and Can’t Access as Hacker changed password and phone number

[KWBrissle]

My bt email account has been hacked and the hacker has changed my mobile number in my account so I can’t get a recovery code or new password and want to get back into my account or get it shut down so they stop using it as they hacked my other accounts as well.

[gg30340]

Call BT 0800.800.150 and report the hacking to them. They should be able to freeze the account and assist in getting back into it.

You should also notify any banks etc that your email account has been hacked if you use the email account or user name and password for your banking etc.

See link

How can I tell if my email account is no longer secure? | BT Help

[DavidM]

Hi @KWBrissle and welcome to our community.

Sorry you're having problems with your email. @gg30340 advice is good but if you get stuck I'll be happy to lend a hand. I'll drop you a private message now so you can get in touch if needed.

Cheers

David