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Message 1 of 2

Email Login problem

Hello

I keep getting my email blocked with a message saying there is suspicious activity around login and my account is blocked. I have changed my password many times and run anti virus since the problem started 3 days ago, had several Help calls with BT to resolve but the problem recurs later. I have been told,

1)  it might be the browser (Firefox) I have changed settings with new password

2) VPN on is the  problem ( I have disconnected)

I am 87 so find all this difficult.

Hope someone can offer solution

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Message 2 of 2

Re: Email Login problem

Hello @bstapleton

Welcome to the community. 

I am sorry to hear you are still unable to get logged in to your BT email account. 

Are you able to try logging in via a different browser?

Katie

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