Hello
I keep getting my email blocked with a message saying there is suspicious activity around login and my account is blocked. I have changed my password many times and run anti virus since the problem started 3 days ago, had several Help calls with BT to resolve but the problem recurs later. I have been told,
1) it might be the browser (Firefox) I have changed settings with new password
2) VPN on is the problem ( I have disconnected)
I am 87 so find all this difficult.
Hope someone can offer solution
Hello @bstapleton.
Welcome to the community.
I am sorry to hear you are still unable to get logged in to your BT email account.
Are you able to try logging in via a different browser?
Katie
Hello Katie,
I had a long session with a customer services operator (extremely helpful and patient) My browser is Firefox and she suggested using Edge which I did and was successful. After further adjustments, change of password etc it seemed OK and I could access via Firefox again.
Later I got same message about password/address incorrect. It seems the only way I can get in is to change my password every time I want access.
One issue is that there is no way to reveal the password that is being rejected. ( a series of dots of automatic login)
Brian
Thanks so much for getting back to me @bstapleton.
Have you been able to try logging in again via Edge?
If this works I would recommend using Edge rather than Firefox.
Katie