Email Outbox issues

[billposter]

I have two issues with the email Outbox:

1) Using the app on my Android phone outgoing emails (or some of them?) are failing to send and then going to the Oubox.  This isn't happening when I use BT email on my laptop.

2) Why isn't there an Outbox showing in the web email?

Any help will be appreciated

[gg30340]

Which email app are you using on your phone?

The "outbox" on BT webmail is called "sent".

[billposter]

Thanks.  Of course I should ahve realised that 'setnt' and 'outbox' were effectively the same thing.

My email app on my phone is BT's own app.

[gg30340]

You could try uninstalling the BTMail app and restarting your device then re-install the app. I have my own views on the BTMail app, instead preferring the Bluemail app.

If you do decide to re-install the BTMail app or uninstall it and install the Bluemail app the settings you may need are here.

BT Email server settings | BT Help

[billposter]

THanks for your help.