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Message 1 of 12

Email Upgrade

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Just received a pop-up when opening B.T. mail to upgrade.  Is it genuine?

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Message 2 of 12

Re: Email Upgrade

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@GillyB 

A total scam, just delete it.

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Message 3 of 12

Re: Email Upgrade

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Hi

How have they been able to access my account?

 

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Message 4 of 12

Re: Email Upgrade

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The popup would most likely be caused by your web browser being infected by a add-on which is activated when is sees specific content.  Try a different web browser to see if you still see the same message.

If you hover over the link with your mouse pointer, the link that its directing you will be shown, and it will not point to BT.

 

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Message 5 of 12

Re: Email Upgrade

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Sorry I am not very tech savvy, so would this happen if I access my email via an app?
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Message 6 of 12

Re: Email Upgrade

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If you are using the app, then are you sure its not simply a request to update the app itself?

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Message 7 of 12

Re: Email Upgrade

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No, it said upgrade your email.  It appeared on the left-side of the screen.

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Message 8 of 12

Re: Email Upgrade

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This is the pop-up I received.This is the pop-up I received.

 

Opened app to day and again this pop-up appeared.

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Message 9 of 12

Re: Email Upgrade

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Hoinestky that looks like an app update on the phone to me

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Message 10 of 12

Re: Email Upgrade

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No, it was on an iPad. Does that makes a difference?
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