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Message 1 of 3

Email hacked?

HI, I checked my emails yesterday and on Thursday night at 10.30pm i have over 60 emails saying i have set up accounts for many different businesses and at 10.32pm had the same amount of emails saying I had requested a password reset for all these accounts. I moved them into spam and deleted them all last night but have logged in again tonight and I have a load more asking for me to click on password reset for many different accounts I haven`t set up. Some are in foreign languages as well. What do I need to do next as it looks like someone has tried to use my bank card now for one of these sites but luckily on my banking app I can see they have used my old bank card details so hopefully the payment will be rejected? I will contact the bank tomorrow, I have kept that email as it says where the order will be delivered to so maybe this person can get caiught?

Any advice gratefully received. Thank you

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Message 2 of 3

Re: Email hacked?

The first thing you need to do is to log onto your email account and check to see if there are any forwarding email addresses set up.

You do that by checking in the settings found by clicking on your user name at the right hand side then click on "Mail" in the left hand column then click on "Auto Forward" and check.

If there are any addresses set up delete them

You should also check if there are any "Rules" set up. If a Rule has been set up you should have got a notification every time you log onto your account. This will also happen if you delete or change any Rules.

You then need to change your email password. If you use the email address on more than one device don't forget to change the password on them to your new password.

You should also contact your bank and advise them what has happened. Their security will be open 24 hours and the phone number will be on the back of your bank card.

I would then go through every web site that you log onto and change the password of every one of them.

I would also advise your contacts that you have been hacked and that they should be wary of any emails purporting to be from you particularly if the contain links or ask for personal information.

You should also do a full virus scan and malware scan of your computer. ADWCleaner is a free malware checker from Malwarebytes that you can download and run and it should find anything that should not be there

See the following link and sub links for more information.

 How can I tell if my email account is no longer secure? | BT Help

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Message 3 of 3

Re: Email hacked?

Thank you for your help, their are no rules or auto forwarding set up. I have already changed my password and will call the bank asap.

Thanks you

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