Email issues .. Cannot login to talk21 since rejoining BT

[Seaking]

Since re-joining BT Broadband in December and setting up a new BT ID i have been unable to access my Email account on Talk21 ..it appears that the new ID has corrupted the login Process and now whenever i try to login to email i get the two many attempts message try again in 20 mins.. I really need this sorting guys as i have some important emails that i need to get ..

Thanks all

[gg30340]

When did you last access the email account?

Are you using the correct email address format?   xxxx.t21@btinternet.com

Are using the direct email log in?  BTMail 

[Seaking]

Hi i logged in to check my emails 1 hour before my new BTid was set up in December .. As soon as it was set up I tried to log in Directly and instead it came up with a mixture of my Normal Login account name but with the new password for the new BT ID.. I have tried all combinations since then even leaving it a week between attempts ... Still no joy i'm afraid

[gg30340]

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

[Seaking]

Many thanks

[RobbieMac]

Good morning @Seaking and welcome back to the community!

I am sorry for the problems you're having logging into your email address.  Well pick up and help get things sorted out for you.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

[Seaking · Accepted solution]

Hi RobbieMac

Many thanks for getting back to me... 

For whatever reason It has now decided to let me login lol

So i have now reset my password again and hopefully there should be no no more problems with it 

Many thanks all for the help 

[RobbieMac]

Nice one @Seaking

Thanks for posting back to let me know you've managed to log into the mailbox now - that's the main thing 🙂

Feel free to come back on to the community if you should need a hand or have any questions in future!

Take care..

Robbie