Email - outgoing problem

[eliotsevior3]

Help if possible please.  Incoming emails work OK.  I cannot send or reply  to emails.  the compose page and the reply page appear but doesnt allow typing.  I have 2 email addresses and this applys to both of them.  Mobiles also have similar problem   Outgoing emails can be typed but come back with a failure notice.  this occurs with both my bt mobile and my wife's bt mobile

[gg30340]

Are you a BT Broadband customer or paying for your email through a BT Premium email account?

[eliotsevior3]

Hi Distinguished Sage. Thank you for your interest and concern.  Yes I am a BT Broadband customer

[gg30340]

Has this problem just started?

Excluding your mobile devices what device are you having the problem on and how are you accessing the email accounts. Is it using a web browser or are you using an email client/app?

If it is with an email client/app which one is it and have your tried using a web browser and logging onto your email accounts using the direct link 

BTMail 

 As regards the phones, does it happen when using the mobile network and your home's wifi?

[eliotsevior3]

apologies for delay and do appreciate your help - will replay tomorrow _ thanks Eliot