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Emails - Strangely, I cannot get into my Inbox. My Outbox opens fine, and I can send messages

Well that's the problem, i.e. what I've put in the subject line.  Cannot understand this, as my husband's email is unaffected.  But when I try my Inbox I get a BT message saying they are "experiencing problems with this service".  We use Firefox.  A friend has shown me how to use Outlook and I am hobbling along on this, but most of my contacts don't come up and I certainly can't send group messages in my usual way. Any ideas, anyone?

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