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ferguson1518
Beginner

‎04-09-2024 17h18 - edited ‎04-09-2024 17h19

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Message 1 of 2

Emails disappearing

Today when I access my emails on my PC I can only see 50 messages.  However if I do a search I can retrieve emails going well beyond that.  If I look on either my phone or Ipad I can see messages going back years.

 

How do I resolve this - I have already logged out and back in again to no availl

 

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gg30340
Distinguished Sage
Distinguished Sage

on ‎04-09-2024 17h26

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Message 2 of 2

Re: Emails disappearing

Make sure that the "Conversation" View is not active. To do that log onto your BTMail account and click on "View" in the menu bar at the right hand side. Scroll down and Single click "conversation view" to toggle it on or off.
When you toggle it on or off you will see the name "Conversation View" change colour from grey to blue when it is turned on.

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