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Message 1 of 14

Emails will not scroll down and links in emails don’t work

Is anyone having problems with the BT email app not letting you scroll down an email. Also none of the links work in emails.

I use the app on 2 x iPad Pro devices and both have the same problem, my iPhone works fine.

it’s very frustrating only being able to se the bit of the email on the screen and not being able to scroll down to read the full email. 

13 REPLIES 13
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Message 2 of 14

Re: Emails will not scroll down and links in emails don’t work

I have no idea why anybody would use the BT mail app, it is hopeless.

Use a different app

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Message 3 of 14

Re: Emails will not scroll down and links in emails don’t work

Only switched to BT email app recently as other email apps wouldn’t verify my email acct when abroad and the BT one did.
This has only just started happening, was fine for the first couple of months and only a problem on IPads.
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Message 4 of 14

Re: Emails will not scroll down and links in emails don’t work

Yep, I also have this problem with the BT Email App not scrolling properly.  I use an iPad Pro.  Works fine on my phone, but not the iPad. 

Come on BT, sort your App out please !

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Message 5 of 14

Re: Emails will not scroll down and links in emails don’t work

Hi @PeteT and @Phil_O,

Thanks for taking the time to report this to us.

I'll highlight this for you to see if it's something that can be changed in one of our updates.

Thanks
DanielS 

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Message 6 of 14

Re: Emails will not scroll down and links in emails don’t work

This is happening on both our iPads too.  Have you managed to sort it yet as notice this post is a few weeks old.

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Message 7 of 14

Re: Emails will not scroll down and links in emails don’t work

Hi @Strudders23,

Thank you for posting. I'm sorry if you have the same issue. We've flagged this to the email team and they hope to have this fixed in the next release of the app.

Thanks,

Paddy

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Message 8 of 14

Re: Emails will not scroll down and links in emails don’t work

@Strudders23  In the meantime, I suggest you dump the awful BT mail app and use a proper app.

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Message 9 of 14

Re: Emails will not scroll down and links in emails don’t work

Have exactly the same problem, what app would you recommend as an alternative. Thanks 

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Message 10 of 14

Re: Emails will not scroll down and links in emails don’t work

Blue Mail