Error message when forwarding an email or attaching a file

[45Rob_J]

I get this error every time I try to send an email with an attachment. It happens on every "to" address I've tried.

Sorry your email could not be delivered due to content policy reasons. Please check your message content for URLs, content and subject matter that could be construed as Malware, Spam or Phishing before retrying. (6-1-3-1) ID (65A5686F06EE6D34)

Any ideas?

[gg30340]

Is it with every attachment or just one in particular?

Does your email send without an attachment?

Are you using a VPN?

Have you tried turning off your BT Hub for at least 15 minutes. This will allow it to get a new IP address and new BT email server when you turn it back on?

[45Rob_J]

Yes, it happens to every email with an attachment or containing an image  and when forwarding any email containing an image 

No, I don't think I'm using a VPN as Norton only applies a VPN when asked t od so and I had not doen that in this session on the PC

Yes, it's made zero difference.

RobJ

[45Rob_J]

Sorry, I meant to say that emails without images or attachments work ok

[gg30340]

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They will advise you by posting on this thread.

[45Rob_J]

Thanks

[DavidM]

Hi @45Rob_J and thanks for posting.

Does this happen when you reply to an email with a picture or attachment?

Cheers

David

[45Rob_J]

No. I've just tried it out - it does NOT happen when replying to an email that was sent to me with an attachment.

[45Rob_J]

It's not happening at all at the moment!

[DavidM]

Thanks for the update @45Rob_J 

Fingers crossed it's sorted. Keep us updated.

Cheers

David