Error message when sending emails. Too many messages (2.3.6.2)

[Madeleine2]

Why do I get this error message when I try to send emails? Too many messages (2.3.6.2)

I can see similar complaints in July 2024 and no clear resolution for those customers

[Christopher_G]

Hi @Madeleine2 

Welcome to the community.

Are you using Microsoft Outlook? Are you getting the same issue if you use BT Webmail or the BT Email app?

Chris

[Madeleine2]

I use this on my laptop using the login on the BT website. I do use Outlook for other email accounts on the same laptop. The error seems to be intermittent as not an issue today. How do I avoid this happening again?

[Leanne_T]

Hi there @Madeleine2 

Thanks for coming back to us. 

If you get this error message again, could you try turning the router off and back on again to see if the emails will send after doing this. 

If you continue to get this error, please get in touch with our email technical support team who can get this looked into for you.

Thanks 🙂

Leanne.