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Message 1 of 2

How to fix 'Sorry something's gone wrong. Please try again later.' ?

I have an old email account, which is vital for me to gain access to as it's the email of my Xbox account is not letting me sign in. I may have forgotten the password therefore I've attempted to reset my password using a phone number code and from a backup email that I had set to the account and every time I enter the code they sent me it responds with ...

"Sorry something's gone wrong.

Please try again later."

I've seen another thread like this but nothing on there was able to give me any support.

I'd appreciate anyone who can help me out here, as it's very frustrating knowing I have everything I need and it just wont let me do it.  

 

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Message 2 of 2

Re: How to fix 'Sorry something's gone wrong. Please try again later.' ?

If the email account has not been used in the last 150 days it will have been deleted.

See link

https://www.bt.com/help/email/why-has-my-bt-email-address-been-suspended-or-deleted-

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