I am unable to send emails, they get stuck in my outbox.

[MartinTatham]

Thanks, Mark, this explains the problem. 

I was abroad for a week, and had to reset my password several times. 

The problem seems to have cleared itself suddenly - but that's probably because it's been 7 days since I last changed my password.

[John581]

Incompetent reply to an issue, the same issue of which I am having and unable to resolve. Take time to give your customers more concise reply.

[gg30340]

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@John581 wrote:
Incompetent reply to an issue, the same issue of which I am having and unable to resolve. Take time to give your customers more concise reply.

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Who are you directing the above to?

[MelC1]

My wife has the same issue being unable to send emails. The error message is "Too Many Messages". I can't find a solution anywhere on any of the threads relating to this issue in the BT Community. It all just seems to sort itself out eventually. I have cleared some of her emails, rebooted the hub (although the issue still exists when using mobile data), tried using different email clients on different devices and still nothing.

I am desperate. Christmas is coming, my wife is not happy and I appear incompetent because I can't resolve the issue. Not a good cocktail!!!!!!

Help!!

[markg123]

I was told by BT this some times happens if you sent emails with a large number of recipients as there system thinks it is SPAM. This will freeze your account until you change your password. Not sure if this is the issue BT also told me to use a different email provider as this is not there main focus

[John581]

BT staff !! 

[MelC1]

I have just been speaking to BT. When he looked at my wife's email account,  it suggested that there were multiple password errors. She normally uses the Outlook client and just stays "logged in" so not sure why that happened.  Could be a BT security thing.  Although I haven't tried it yet,  the suggestion is to select "forgot password " in the BT webmail and set a new password and then try to send emails in webmail. If that works,  reflect the password changes in any other 3rd party email clients that are being used. 

[PETER_DANT]

Me also ! One time for 7 days before I realised what was happening !

[PETER_DANT]

If it is now resolved why is it still happening please ?

[PETER_DANT]

How was it resolved ?