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Stevecowie
Beginner
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Message 1 of 2

Issues with email client authentication

I'm trying to login to email using apple mail / desktop email client but i keep getting error message:  Can not authenticate to IMAP server: Access denied.

even though the username / password are correct. 

 

Works fine on my phone but not desktop. 

 

is BT restricting ip adresses? 

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licquorice
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Issues with email client authentication

Have you ticked the ' Authentication required' box in the client? Have you selected plain authentication rather than secure authentication?

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