Mail Server not responding

[NickColeman1962]

Hi Paddy,

I just downloaded the BT email app, it works fine.

Still a bit of a mystery as to why the iPhone email app has suddenly decided to not work, any other suggestions on this ?

thanks, Nick .

[JohnC2]

Hi @NickColeman1962, thanks for the update and glad that you can now access your emails ok via the BT Email app. 
I'm not sure what could be the cause here though. If you weren't abroad I would suggest checking using 4g or 5g to test.
Are you always connecting on the same wifi access? If so is it possible to try a different wifi connection?
Cheers

John 

[NickColeman1962]

Hi John 

I’ve been connecting to various Wi-Fi connections, using these to avoid switching my cell phone service on as it’s quite expensive roaming !

Will wait til I get back to the UK next week and see if I can get the apple mail app working again in my normal environment.

thanks for your help

Nick

[NickColeman1962]

Interesting…switched my cell service on for the day today, all of a sudden my iPhone email app started working again ! Go figure as they say over here.